Lovara™ Forever Rose & Gold Necklace

• 1 x Lovara™ Forever Rose Jewelry Box – Size: 8cm x 8cm x 8.2cm, with rotating feature to showcase your preserved rose.
• 1 x Necklace – Elegant and timeless, designed to complement the preserved rose.
• 1 x Gift Bag – Beautifully packaged and ready to give.

At Lovara™, we strive to deliver your beautiful gifts as quickly and efficiently as possible. Please review our shipping policy for details on processing times and delivery.

Processing Time

• Order Processing: All orders are processed within 24 to 72 hours (excluding weekends and holidays) from the time the order is placed. Please note that during busy periods or holiday seasons, processing may take slightly longer. We will notify you if there are any delays with your order.

Domestic Shipping (Within the US)

• Estimated Delivery Time: Once your order has been processed and shipped, it will typically arrive within 8-12 business days.
• Shipping Method: We use reliable carriers to ensure your package arrives safely. Tracking information will be provided once your order has shipped.

International Shipping

• Estimated Delivery Time: For international orders, delivery typically takes between 10-16 business days, depending on the destination country and customs processing.
• Customs & Duties: Please note that international orders may be subject to customs fees, taxes, or import duties based on the destination country's regulations. These fees are the responsibility of the recipient.

Shipping Costs

• Shipping costs are calculated at checkout based on your location and the shipping method selected.

Order Tracking

• Once your order has shipped, we will send you an email with tracking information, so you can monitor the status of your delivery.

Important Notes

• Delivery times are estimates and may vary depending on your location, weather conditions, and any disruptions in the shipping network.
• If there are any issues or delays with your order, please contact us, and our customer support team will assist you promptly.

We are committed to getting your Lovara™ Forever Rose & Gold Necklace Gift Set to you as quickly as possible, and we appreciate your patience and understanding!

30-Day Warranty Policy

At Lovara™, we are committed to providing you with the highest quality products and ensuring your satisfaction. That’s why we offer a 30-day warranty on all our products, including the Lovara™ Forever Rose & Gold Necklace Gift Set.

What’s Covered:

• The 30-day warranty covers any manufacturing defects or issues with the product, including the preserved rose, necklace, and jewelry box.
• If your product arrives damaged or is defective within 30 days of purchase, we will offer a replacement or refund at no additional cost.

What’s Not Covered:

• Damage resulting from misuse, accidental damage, improper care, or normal wear and tear is not covered by our warranty.
• Customization requests, including engraving or any alterations made after the purchase, are not covered under this warranty.

How to Request a Warranty Claim:

1. Contact Us: Please reach out to our customer support team within 30 days of receiving your product. You can contact us via email at [Insert Email] or through our website's contact form.
2. Provide Details: Include your order number, a brief description of the issue, and photos of the damaged or defective item (if applicable).
3. Return or Exchange: If applicable, we will provide instructions on how to return the item for a replacement or refund.

Refund or Replacement:

• Once we’ve received the returned item (if applicable) and verified the issue, we will issue a replacement or refund as soon as possible.
• Refunds will be issued to the original payment method.

Shipping Costs:

• If a warranty claim is made, we will cover the cost of return shipping for defective or damaged products.
• For claims based on non-defective issues or buyer’s remorse, the customer will be responsible for return shipping costs.

Important Notes:

• Our 30-day warranty only applies to purchases made directly from our website.
• After the 30-day period, the warranty expires, and no claims can be made.